btbaje Privacy Policy

1. Introduction and Scope

This privacy policy ("Policy") applies to the btbaje platform. When you use the btbaje website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy.

btbaje places the highest importance on its users' privacy. We believe that protecting your personal information is the foundation of a safe and trustworthy online betting experience. The practices described in this Policy rely on SSL encryption and modern data protection technology.

btbaje reserves the right to change this Policy. If any significant changes are made, we will notify users by publishing them on the website. The date of the most recent update will always be shown at the top of the Policy.

2. What Information We Collect

btbaje collects only the information necessary to provide its services. The categories of information collected are described in detail below:

2.1 Registration and Identity Information

When you create an account, we may collect the following information:

• Full name and date of birth (for age verification — users under 21 cannot register)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency and language settings

2.2 Identity Verification (KYC) Information

To maintain a safe and responsible betting environment and to prevent fraud, we may request additional information for identity verification in certain circumstances:

• National ID (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

2.3 Financial Information

We process certain payment-related information to complete transactions. bKash, Nagad, Rocket, and Upay are used for deposits and withdrawals at btbaje. The minimum deposit amount for each method is ৳200 and the minimum withdrawal amount is ৳1,000. We do not store full card numbers or PIN codes.

2.4 Automatically Collected Information

When you use our website, the following technical information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device information
• Date and time of site access (Bangladesh Standard Time, BST)
• Pages viewed, links clicked, and session duration
• Information from cookies and similar tracking technologies

2.5 Gaming and Betting History

All betting transactions, game history, win/loss records, and bonus usage details associated with your account are stored.

3. Purpose of Using Information

btbaje uses the collected information only for the following purposes:

4. Cookie Policy

The btbaje website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

4.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and keep security features active.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics cookies: Used to monitor site traffic and user behavior.

You can disable cookies at any time by changing your browser settings. However, this may limit some functionality of the site.

5. Sharing Information with Third Parties

btbaje never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the limited circumstances listed below:

• Payment processors: The minimum necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Game software providers: Our partner game studios including Pragmatic Play, Evolution Gaming, and Spribe process limited information to operate games.
• Legal obligations: Information may be provided in compliance with applicable law upon receipt of a court order or valid request from a legal authority.
• Fraud prevention: Limited information may be shared with relevant agencies for the detection of financial crimes.

Every third party we work with is required to commit to following the same standard of data protection.

6. Data Security Measures

btbaje follows industry-standard technical and organizational practices to protect your information. Our security framework includes:

• Use of SSL/TLS encryption technology for all data transfers
• Storage of passwords and sensitive information using industry-standard hashing methods
• Firewalls and intrusion detection systems to prevent unauthorized access
• Data access restricted only to authorized personnel
• Regular security audits and vulnerability testing
• Two-Factor Authentication feature

While we are committed to providing the highest level of protection, we acknowledge that no method of data transmission over the internet is completely secure. Users are therefore advised to use strong passwords and keep their account information confidential.

7. Data Retention Period

btbaje retains your information only for as long as necessary. Generally:

• Information for active accounts is retained for as long as the account remains open.
• After an account is closed, certain information may be retained for a reasonable period for legal, regulatory, or business reasons.
• Financial transaction records are retained for as long as required to meet legal obligations.
• Once the necessary period has passed, information is securely deleted or anonymized.

8. Your Rights

As a btbaje user, you have the following rights regarding your own information:

• Access: The right to request what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Objection to processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to receive a copy of your information in a structured, commonly used format.
• Withdrawal of consent: Where processing of information is based on your consent, the right to withdraw that consent at any time.

To exercise these rights, send an email to [email protected] or get assistance in Bengali via 24/7 live chat.

9. Protection of Minors

btbaje strictly provides services only to those aged 21 or older. We do not intentionally collect any personal information from minors.

If we become aware that we hold information about a minor, we will immediately delete that information and close the associated account. To learn more about responsible gaming, visit our Responsible Gaming page.

10. Links to Third-Party Sites

If our site contains references to third-party websites for any reason, btbaje is not responsible for the privacy policies of those sites. Each external site has its own privacy policy, which we recommend reading.

11. Changes to the Policy

This privacy policy may be updated from time to time in response to business changes, technological improvements, or legal requirements. The updated policy will take effect from the date it is published on the website.

For significant changes, we will send a notification to your registered email address. Continuing to use the site after each update means you have agreed to the new policy.

12. Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following: